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OPERATIONS
Nanticoke
Emergency contact: 519-587-7000
About Imperial in Nanticoke
Imperial’s Nanticoke operation is a vital part of Canada’s energy landscape. The refinery processes approximately 113,000 barrels of crude oil daily, producing essential products such as gasoline, diesel, aviation fuel and home heating oil.
Imperial has proudly operated in the Nanticoke area for more than 40 years. The site’s success and resilience are driven by the dedication, expertise and hard work of its 600-person workforce.
Operations
Refinery
Approximately 25 percent of petroleum products sold in Ontario originate from our Nanticoke refinery.
The refinery is located in southwestern Ontario and supplies the Quebec, Ontario and US markets with a variety of essential products including gasoline, diesel, aviation fuel, asphalt, heavy fuel oil and home heating fuel.
Safety and emergency preparedness
Should an incident occur at the site, well-defined plans and emergency response capabilities are in place, which include access to specialized equipment and trained personnel. Our emergency teams also conduct regular drills and simulations to ensure we are always ready to respond.
Site alarm testing
Our emergency warning system is a series of air horn alarms to alert our personnel of potential emergencies at the site. Alarms are tested every Tuesday at 12:30 p.m.
In the event of a real emergency, neighbours are asked to tune in to CD 98.9 FM, Simcoe; CKOC 1150 AM, Hamilton; or CKPC 1380 AM, Brantford. A call from police or an alert on radio will warn you if an emergency can affect you. Sign up for alerts direct to your phone or email.
Emergency preparedness plan
Read our emergency preparedness plan (E2) to learn about our commitment to safe, reliable operations.
Environment
To responsibly meet the demand for energy, we continuously look to improve technologies and practices that reduce our impact on the land, water and air.
Imperial participates in the Ontario government’s property line monitoring program, which provides a consistent way to monitor safe operations at our fenceline. View Imperial’s monitoring data at iolfencelinemonitoring.ca.
View environmental reports for the site including Toxic Reduction Act summaries, Petroleum Refining Industry Standard summaries and Air pollution - discharge of sulphur dioxide summaries.
Contact information
We work around the clock, 365 days a year, to ensure that we meet the demands of our customers, follow through on our commitment to safety and continually engage partners in the Nanticoke region.
Contact us via the following:
General inquiries
Find contact information for products and sales, customer service and more.
Community inquiries
Email us
Emergency
Report any unusual odours, sights or sounds
+1 (519) 587-7000
