Services for customers with disabilities

People with Disabilities
All people deserve the same consideration and respect. That’s why we’ve made it easy for our customers with disabilities to access our Esso service stations.

Our customers with disabilities can get full service gas at self-serve prices at participating Esso stations that have both full and self-serve pumps. You can even get full service gas at self-serve prices at participating Esso stations with self-serve pumps only*. You will need to have a vehicle permit for people with disabilities to make use of this service. 

Our sales associates and retail branded distributors who deal with the public receive information on how to serve people with disabilities.

Imperial Oil welcomes and accommodates our Esso customers with disabilities who require the assistance of a service animal, in all public areas of our premises. We are developing enhanced signage confirming our commitment to providing accessibility for customers accompanied by service animals.

At most Esso stations, you’ll also find:

• Wheelchair-accessible washrooms
• Dedicated parking spaces
• Wheelchair ramps into our stores
• Store layouts to accommodate wheelchairs

If you have any questions, or would like to find a service station near you offering full service at self-serve prices, click here, or call our Customer Service Centre at 1-800-567-3776.

*  Please note that our self-serve pricing offer is not available at full-serve only stations.
 

Our standards – Serving customers with disabilities