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Operations Integrity Management System

There is nothing more important than ensuring the safety of people, both at work in our operations and also in our neighbouring communities.

We are committed to conducting business in a manner that is compatible with the environmental and economic needs of the communities where we operate, and that protects the safety, security, and health of our employees, those involved with our operations, our customers, and the public. 

These commitments are documented in our Safety, Security, Health, Environmental, and Product Safety policies.

These policies are put into practice through a disciplined management framework called the Operations Integrity Management System (OIMS).

OIMS establishes common expectations for managing risks inherent in our business, measuring progress, tracking accountability and achieving excellence in performance across all business lines, facilities and projects - from the drilling of a well to the delivery of petroleum products. 

Lloyd’s Register Quality Assurance, Inc., regularly reviews our ongoing performance, including site visits, and agrees that OIMS is consistent with the standard on environmental management systems of the International Organization for Standardization (ISO 14001:2004) and the Occupational Health and Safety Assessment Series for health and safety management systems (OHSAS 18001:2007).

The OIMS Framework includes 11 Elements.  Each Element contains an underlying principle and a set of Expectations that guide us in developing plans to mitigate and manage risk over an operation’s life cycle. 

OIMS flowchart

Element 1 - Management leadership, commitment and accountability 

Management establishes policy, provides perspective, sets expectations and provides the resources for successful operations. Assurance of Operations Integrity requires management leadership and commitment visible to the organization, and accountability at all levels.

Element 2 - Risk assessment and management 
Comprehensive risk assessments can reduce safety, health, environmental and security risks and mitigate the consequences of incidents by providing essential information for decision-making.

Element 3 - Facilities design and construction 
Inherent safety and security can be enhanced, and risk to health and the environment minimized, by using sound standards, procedures and management systems for facility design, construction and startup activities.

Element 4 - Information/documentation 
Accurate information on the configuration and capabilities of processes and facilities, properties of products and materials handled, potential Operations Integrity hazards, and regulatory requirements is essential to assess and manage risk.

Element 5 - Personnel and training 
Control of operations depends upon people.  Achieving Operations Integrity requires the appropriate screening, careful selection and placement, ongoing assessment and proper training of employees, and the implementation of appropriate Operations Integrity programs.

Element 6 - Operations and maintenance 

Operation of facilities within established parameters and according to regulations is essential.  Doing so requires effective procedures, structured inspection and maintenance programs, reliable Operations Integrity critical equipment, and qualified personnel who consistently execute these procedures and practices.

Element 7 - Management of change 

Changes in operations, procedures, site standards, facilities, or organizations must be evaluated and managed to ensure that Operations Integrity risks arising from these changes remain at an acceptable level.

Element 8 - Third-party services 

Third parties doing work on the company’s behalf impact its operations and its reputation. It is essential that they perform in a manner that is consistent and compatible with Imperial’s policies and business objectives.

Element 9 - Incident investigation and analysis 

Effective incident investigation, reporting and follow-up are necessary to achieve Operations Integrity. They provide the opportunity to learn from reported incidents and to use the information to take corrective action and prevent recurrence.

Element 10 - Community awareness and emergency preparedness 

Effective management of stakeholder relationships is important to enhance the trust and confidence of the communities where we operate.  Emergency planning and preparedness are essential to ensure that, in the event of an incident, all necessary actions are taken for the protection of the public, the environment and company personnel and assets.

Element 11 - Operations integrity assessment and improvement 

Assessment of the degree to which expectations are met is essential to improve Operations Integrity and maintain accountability.